For some unknown reasons, which the staff of MyGold Envelope was never able to explained, the package never arrived. I repeatedly called Customer Service of the company week after week trying to find out the status of my package. The staff always addressed to me nicely and polite but they never came up with a solution for my problem, blaming to possible USPS delays. Finally last week, more than 1 month later, a member of Customer Services recommended declaring the envelope as “lost” and filing a claim with the company.

We assumed that the company, together with the USPS services, had a very secure and trustful system to pick-up and deliver the content of the envelopes. Now we know this is not the reality. The envelope was sent following the instructions provided via MyGold Envelope’s web site and in the letter enclosed to the envelope. We always trusted the services and the procedure as described by MyGold Envelope through the TV Commercial and website for sale of gold, as reliable, easy and trouble-free. The procedure described in the TV and website commercials appeared to be as easy as to deposit the envelope in your residence drop-box and wait for the payment a few days later.

I would never intend to use the services of MyGold Envelope again. It is true that someone from the USPS office may be responsible for my stolen property, but nonetheless there is a high risk involved in the services offered by MyGold Envelope, so high that me, being a first-time customer, experienced property theft in my first and last transaction with MyGold Envelope.