By: sandra ahmad

sandra ahmad — Fri, 02 Sep 2011 14:33:35 +0000

do not use this company!!!!! i recently decided to sell some of my old gold items that i no longer wear. i had been given two independent quotes for my gold of approximatly £750.00. After looking online British gold refinery were promising to cut out the middle man and pay approximetly £900.00 for the amount of gold i was selling. Their promise is to pay within 24hrs. I sent off for my gold pack and received it the follwing day. i sealed it up and posted it off in the provided envolope on the 18/08/11. on the 29/08/11 i received a phone call from British Gold Refinery with my quote. they quoted me appoximetly £450.00 pound. Surprisingly i wasn’t happy, they then offered me £500.00 which still didnt match the two independant quotes i had received. I requested that they return my gold to which i was told i would have to pay £50.00 to get it back. if only i’d read the terms and conditions!!! at this point i was livid. In my heart of hearts i had a feeling i would not be seeing my gold again or any cash. One of the T&C was that i must reply in writing within three days of refusing their offer. I searched there website to no avail. There was no address to be found on the website and i not taken note of the pre-paid envolope address to which i posted my gold. I phoned the company for an address to write to, to which they told me it didnt matter about a letter, i didnt need to send one. They said they would email me with bank details of which i must deposit £50.00 within seven days or my gold would be refined. With no address i had no idea what to do if i didnt receive my gold back so i set upon some research about the company. The only thing i had was their company house registration number which all company’s must have. (company house registration number 7124263) The company address registerd was Weston knightly Ltd, 1st Floor, 2 woodbury grove, North Finchley, London. At this point i phoned Trading Standars for advise. They then did a bit of research and came back with another address of 788/790 Finchly road, Golders Green, London and a Mr Abbass Vaid or Viad, not quite sure of the spelling. I tried to find a phone number for these addresses but unfortunatly got nothing. I then realised i had my reciept from the post office which had a post code on it of the address to where my gold was sent which came back to address in Manchester, Wilmslow Road but no number. I checked on my tracking number to see when they received my gold and my package was signed for by a Mr Zaman. I then spent all day trying to contact British Gold. One phone line just rang and rang and the other number i had was repeating the message that the offices where shut due to maintenance. I tried again the following day to my relief they answered. I asked personally to speak to Mr Zaman and they then asked if they could phone me back. within 5 minutes they contacted me and offered me £680.00 + my £50.00 returns that i had deposited into their account. No doubt i took the offer as i feared that i wouldn’t see my gold again and they had already sold it on or refined it, which i don’t actually believe they are a refining company. This company is just ripping people off. I do believe if i hadn’t done some research and found out who is running this scam (Mr Zaman) inccidently which is why i presume the company was shut for maintinance on the Tuesday is because it was actually Eid on that particular day. It is also amazing what things you can find out via the internet eg: 192.com its people search address, phone numbers etc. I was also told that he was only the person who designed the web page….! But he signed for my gold. First of all i hope people arnt reading this after sending off their gold. I hope people read it before and be aware that this company is ripping people off. Always read the T&C as i didnt unfortunatly. If i had alarm bells would have rung first and i wouldnt be writing this.

Comments on: Refinity Review

By: sandra ahmad